FAQ 

(Frequently Asked Questions)

​How Does Screen Printing Work?
Screen Printing is the art of taking designs from the computer, making a stencil based on that exact design, stencils are exposed  on a silk screen using some type of photo sensitive emulsion (burned onto the screen with a bright light source), using the colored inks based on the design and pulling the inks through the silk screen, onto the fabric or other item. The ink makes a perfect image onto the item and we use strong heaters (dryers) to cure the ink onto the item for a long lasting image on whatever item you choose!
How Do I Place An Order?​

You can place an order MANY DIFFERENT WAYS. You can order via this website, contact us via phone or email (bigshirtsandstuff@gmail.com).



 

Payment & Shipping

Payment is due at the time of order.

MOST ORDERS take between 7-10 BUSINESS DAYS, AFTER CLEARANCE OF PAYMENT. 

Shipping is shipped PRIORITY MAIL via USPS.

Bulk orders are shipped via UPS or FedEx.

Once shipped, they usually take between 1-5 business days depending on distance from New Orleans area.

Rush shipping options are available for extra charge.



 

Secure Ordering & Payment Options

All of our ordering processes are secure based on PayPal, Square, Venmo, and in very desperate circumstances, Cash App.

Please refer to each specific payment option's security policies. 



Returns & Refunds

Returns or refunds are accepted on pre-designed products, ITEM(S) MUST BE IN THE SAME CONDITION AS WE SHIPPED IT TO YOU. UNWASHED, UNWORN, AND UN-STRETCHED IN ANY WAY.

Pre-designed products that are refunded are charged a 3% re-stocking fee.

We hope to meet your expectations in all steps of the process from our shop, to your door.

There are NO Refunds on custom orders after printed.

I get approval from customers in every step of the printing process.

You approve design(s).

You approve sizes, quantities, colors, etc.

You approve mock ups.

You approve sample prints.

**We try to match mock ups to the actual product as closely as possible, but mock ups are subject to look a little different in some cases.

 

SET UP CHARGES

We, as well as EVERY SCREEN PRINTER that you will encounter will charge you a set up fee.

Some printers roll it into the per-item cost, some factor it into the shipping, and others do it in different ways. We choose to be transparent, so you know what you are getting from start to finish.

Set up charges cover screens, chemicals used to clean screens, emulsions (stencils), and other pre-press processes including ink mixing and set up.

We charge $25 for each individual screen being set up. (i.e. a 3 color print will be on 3 screens, so you will encounter 3 set ups, basically our set up cost multiplied by 3) 

We hope by being transparent, you choose us as your designated printers.

There are no hidden costs, no hidden fees, everything will be itemized on your invoice(s). 

 

 

We hope we covered everything that you may need answered! 
Thank you for shopping with us!

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